RightIndem's CEO, Oliver McGuinness, and The AA's MD Tim Rankin, discuss how they are working together to provide the best service and experience for customers.Listen to the podcast
Read below what they say about us.
“This launch supports our ambition that Accident Assist becomes the natural first contact for all our members and insurance customers after an accident. We know that customers increasingly expect a digital experience, and we’re delighted to now offer a simple and easy to use online journey. This investment is one component of a wider customer-centric strategy to build for the future at the AA.”Tim Rankin MD, The AA
"Customers have been really impressed with how easy it was to submit a claim online and how quickly we responded to arrange services. They didn't expect us to call that quickly and, overall, were pleased with the overall experience.”Kieran Claims Handler, The AA
“It’s the best thing. I was in shock with my child in the car and I could provide the details on my phone and not have the stress of calling through and waiting for ages. I could get myself home without the worry and stress while waiting for you to call me back”Customer reporting a claim The AA
“This partnership will provide our TPA clients the ability for their customers to digitally initiate claims, making it quick and simple for them to upload all relevant information whilst driving further efficiencies in our own operations. RightIndem have made the process very easy and seamless from start to finish. Their platform complements our own and we’re excited to now offer a true end-to-end digital solution for our clients.”Ross Macpherson QuestGates Director
"I wouldn't recommend any enhancements to the platform. I'd miss it if I had to go back to normal ENOLs"Claims Handler Tier 1 Insurer
"Questions were simple to answer and managed to gather all the answer you will probably need. Also uploading of supporting documentation was very easy."Customer reporting a claim Tier 1 Insurer
"Very very straight forward. easy to put a claim through"Customer reporting a claim Tier 1 Insurer
Some recent case study facts:
Contact us. You can either send us an email at [email protected] or book a demo from the link above
Let's meet to identify your needs and define the best claims journey for your customers
Implement our customised solution to your claims processes and improve your operational efficiency
Some of the latest awards and recognitions:
Gold Winner of Excellence in Technology - Claims at the Insurance Times Awards 2022
We are in the BusinessCloud Insurtech 50 - UK's most innovative insurance technology creators for 2022
Winner of Insurance Business UK - 2022 5-Star Insurance Technology Providers Award
We are in the InsurTech100 list of the world's most innovative insurtech companies selected by Fintech Global
Finalists at the 2023 National Insurance Awards - InsurTech Award Claims
Winner at the 2020 UK Customer Service Excellence Awards - Best Customer Service Product for Business
We follow international best practices for information security management, and guarantee that your data is always safeguarded.
We have satisfied all requirements to become fully registered on the FSQS supplier qualification system.