Witness digital adoption in real-time
Claimants want to report claims online and obtain status updates at a time that suits them – but only if it’s quick and easy!
Our conversational style eFNOL platform guides claimants through the claims journey to create a smooth and painless experience.
Powered by our AI Claims Assistant, information provided by the claimant - such as incident descriptions - is checked for completeness in real-time, with the claimant gently prompted to provide any missing information to ensure that all required details are gathered before the claim is submitted. Claims are automatically categorised, checked for inconsistancies, and then validated based on the policy wording. It’s like having a claims handler guiding your policyholder through the claims process.
Complete and accurate submissions.
Every time.
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Conversational style experience
Real-time Data Validation
Seamless Digital Integration
It uses bi-directional APIs to connect to any Third Party platforms, such as vehicle damage estimatics and item replacement, and we integrate seamlessly with systems like ICE, Guidewire and others. And unlimited workflows and A/B testing enabling easily customisable, brand-tailored sites that integrate with policy and claims systems.
We are all digital
natives now
We digitally wrap around your claims system to bring it into the digital world
Using advanced AI and Machine Learning algorithms, we automate and streamline the claims process.
Our AI modules deliver comprehensive solutions for validating claims with state of the art NLP and deep learning, allowing claim handlers to focus on important tasks.
Optium guides claimants through the process to ensure accuracy and provide real-time feedback and we're introducing avatars for a high-tech, high-touch experience, guiding customers seamlessly through the journey and assisting where necessary.
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HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
-
Discovery/Consultation
-
Dedicated Design team
-
Deployment
-
Marketing / Awareness
-
Contracts
-
Security Due Diligence
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
MORE Complete and accurate submissions.
Every time.
Our conversational style eFNOL platform guides claimants through the claims journey to create a smooth and painless experience.
Powered by our AI Claims Assistant, information provided by the claimant - such as incident descriptions - is checked for completeness in real-time, with the claimant gently prompted to provide any missing information to ensure that all required details are gathered before the claim is submitted. Claims are automatically categorised, checked for inconsistancies, and then validated based on the policy wording. It’s like having a claims handler guiding your policyholder through the claims process.
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
We needed to solve the complexities within claims supply chain and go beyond simply receiving a digital new claim notification. We chose RightIndem as our strategic partner as their solution gives us the opportunity to co-ordinate the claims solution eco system via a single platform. Their advanced technology, existing supply chain integrations, and customisable solutions impressed us, offering the flexibility we need, giving our customers a simpler and smarter experience.
Mark Ferguson Head of Claims Suppliers & Partnerships @ AIOI Nissay Dowa
DIGITAL ADOPTION THAT STANDS OUT
RightIndem is all about helping insurers optimise their digital channels to drive more claimants towards a self-service, online journey. By incentivising digital claims and making the process easier, we achieve remarkable adoption rates.
Witness digital adoption in
real-time
Claimants want to report claims online and obtain status updates at a time that suits them – but only if it’s quick and easy!
RightIndem provides the easy and simple eFNOL journey your policyholders expect.
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DIGITAL CLAIMS WITH RIGHTINDEM
We digitally wrap around your claims system to bring it into the digital world
Using advanced AI and Machine Learning algorithms, we automate and streamline the claims process.
Our AI modules deliver comprehensive solutions for validating claims with state of the art NLP and deep learning, allowing claim handlers to focus on the important and complex tasks.
Our technology, Optium, introduces a high-tech, high-touch experience, guiding customers seamlessly through the journey and assisting where necessary.
It uses bi-directional APIs to connect to any Third Party platforms, such as vehicle damage estimatics and item replacement, and we integrate seamlessly with systems like ICE, Guidewire and others. And unlimited workflows and A/B testing enabling easily customisable, brand-tailored sites that integrate with policy and claims systems.
We are all digital
natives now
At the AA, we prioritise delivering exceptional service to our customers, and RightIndem's digital claims platform plays a crucial role in this mission. The innovative and user-friendly system lets our customers report motor claims online, enhancing their overall experience. The seamless integration, reliability, and efficiency ensure that we can process claims swiftly and accurately, providing the high level of service and ease of use our customers expect. RightIndem has become an important partner in helping us maintain our commitment to service excellence.
Tim Rankin, MD Accident Management at the AA
HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
-
Discovery/Consultation
-
Dedicated Design team
-
Deployment
-
Marketing / Awareness
-
Contracts
-
Security Due Diligence
We needed to solve the complexities within claims supply chain and go beyond simply receiving a digital new claim notification. We chose RightIndem as our strategic partner as their solution gives us the opportunity to co-ordinate the claims solution eco system via a single platform. Their advanced technology, existing supply chain integrations, and customisable solutions impressed us, offering the flexibility we need, giving our customers a simpler and smarter experience.
Mark Ferguson Head of Claims Suppliers & Partnerships @ AIOI Nissay Dowa
%20eFNOL%20is%20Transforming%20Digital%20Claims_edited.jpg)
Conversational
style experience
Real-time Data Validation
Seamless Digital Integration
DIGITAL CLAIMS WITH RIGHTINDEM
HOW WE ONBOARD
RightIndem has a proven track record in implementing digital FNOL solutions. We engage with our clients from day one to understand the problem they are trying to solve and ensure we deliver a tailored solution right for their business and their customers.
Digitising the claims journey is about much more than taking an analogue process and digitising it, it is about understanding customer behaviour, channel entry points, device usage, customer barriers, customer paralysis, integration points and desired outcomes.
Our implementation strategy for deploying the FNOL solution encompasses multiple project streams to ensure a successful deployment.
These streams include:
-
Discovery/Consultation
-
Dedicated Design team
-
Deployment
-
Marketing / Awareness
-
Contracts
-
Security Due Diligence
