Customer Managed Claims®

The online insurance claim solution that puts your customers at the heart of their claim

Insurance Claims are Broken

Insurance claims are a painful experience. Call centre systems dictate the process, leaving customers frustrated and confused. Customers want to complete the process as quickly as possible and get back to the position they were in before the incident – this is ‘the promise’ the insurers make to their customers.

The RightIndem Solution

Our Software as a Service (SaaS) platform puts the customer at the heart of their claim, enabling them to dictate the pace of the process, whilst providing simple status updates. This enables faster resolution and improves claim centre productivity, enabling insurers to truly deliver on ‘the promise’.

Our Products

Our award winning 'Best use of technology for customer experience' product fits into 3 main categories that cover the entire customer claim timeline.
Notification, Core Claim, and Settlement.


VDA - Virtual Damage Assessment

Our FNOL solution allows the customer and the claim handler to share the same visual information in real-time about the nature of the incident, allowing:

  • Faster Decision Making
  • Easy Information Capture
  • Lower Engineering Costs


Our Electronic Notification of Loss (ENOL) product is a fully online FNOL solution, designed to streamline the whole FNOL process.

This product offers all the advantages of the VDA product, but also includes:

  • Even Faster Decision Making
  • Greater Cost Reduction
  • Fraud Detection

Core Claim

Total Loss

Total loss is an emotionally-charged and stressful situation making it hard for both the customer and claims handler. We help remove many of these challenges and provide all parties with a simple, straightforward, process that offers:

  • 21 x Faster Claim Cycle Times
  • Better Customer Retention
  • Reduced Leakage via Accurate Market Valuations
  • Transparent Process with Zero Jargon


Our repair solution gives you control over repair shop volumes, quality and customer service. This allows:

  • Convenient Scheduling
  • Trusted Repairers
  • Frequent Customer Updates
  • Cost Control

SMART Repair

Our SMART repair solution has all the advantages of the Repair product, but also includes:

  • Rapid Turnaround Times
  • Network resource optimisation
  • Enhanced Cost Control



Payment delay can result in greater costs and a customer that is left frustrated and without transport. Our payments tool speeds up this process, capturing their payment details and allowing you to pay them instantly.

  • Direct Payment to customer or repairer
  • Improve Reserving Position
  • Cash in Lieu
  • Voucher Pay


Your customers can’t drive a cheque to work. Our replacement platform helps your customers easily navigate their replacement purchase. Benefits include:

  • Delivering on the Insurance Promise
  • Improved Customer Retention
  • Greater Buying Confidence
  • Stress-free purchase

Our System

Automated Decision Tool

This underlying function provides the following benefits:

  • Instantaneous Decision
  • Intelligent Repair Logic
  • Empower all stakeholders

Fraud prevention

This underlying function provides the following benefits:

  • Real-time Fraud Score
  • Effortless reporting
  • Trend Analysis

Who We Help

We aim to provide a great user experience for customers, and huge cost and productivity gains for insurers.

Customer Benefits

Anyone making a claim using a RightIndem-powered claims process enjoys...

  • Faster Settlements
  • Greater Convenience
  • Complete Information Access
  • One-to-One Care

Insurer Benefits

Insurers who use RightIndem to power their customer interactions can boast...

  • Faster Claims Cycles
  • Big Cost Reductions
  • Super Productivity Gain
  • Accurate Auditing Reports

Claim Manager Benefits

Claim Managers love RightIndem-powered claims processes because it provides...

  • High-level Overview
  • Fewer Complaints
  • 100% Compliance
  • Conformity

IT Team Benefits

IT teams appreciate RightIndem because of what they get built-in

  • Secure by Design
  • Gold-Standard Encryption
  • Simple, Seamless Integration
  • High Availability Infrastructure

About Us

RightIndem, named after the need to deliver the ‘right indemnity’ for the customer, was founded in January 2016 as a solution to improve the customer journey during an insurance claim. Our software offers a greatly improved claims experience to insurance customers, which in turn delivers improved efficiencies and large cost savings for insurers. Based in Nottingham, Bedford and London, we are currently serving domestic and European insurers, with pilots also agreed both in the USA and Africa.

With over 15 years of expertise in business process outsourcing (BPO) for motor vehicle claims and IP in customer experience and e-commerce, our team is well placed to deliver our long term goals. We are backed by a great team of investors and advisors who between them have senior insurance, banking, enterprise software and e-commerce experience and we are currently shortlisted for the insurance start-up of the year award by the Insurance Times.